Refund and Returns Policy – Moca Tableware

Last updated July 15, 2024

Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

Please see below for more information on our return policy.

RETURNS

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Studio Joachim-Morineau

Achtseweg Zuid 161E

Eindhoven, 5651 GW

Netherlands

Please note, you will be responsible for all return shipping costs.

Shipping costs are non-refundable.

We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

NEED SOME HELP?

If you have any questions concerning our return policy or need some help, please contact us at:

if you are looking for detailed information about our products, you can find them directly on their page and on our shop

We hope you will enjoy our ceramics!